Welcome to the USA Healthcare Business Directory

Frequently Asked Questions

Find answers to commonly asked questions about our business directory.

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Can't find what you're looking for?

Account & Login

How do I create an account?

To create a new account:

  1. Click on the "Register" link in the top navigation bar
  2. Fill out the registration form with your business name, email address, and password
  3. Check your email for a verification link
  4. Click the verification link to activate your account
  5. Log in with your email and password

After registration, you'll need to set up your subscription to access all directory features.

I forgot my password. How do I reset it?

If you've forgotten your password:

  1. Click on the "Login" link in the top navigation
  2. Click "Forgot Password?" below the login form
  3. Enter your registered email address
  4. Check your email for password reset instructions
  5. Follow the link in the email to create a new password

Reset links expire after 24 hours. If you don't receive the email, check your spam folder or contact support.

Why am I not receiving verification emails?

If you're not receiving verification emails:

  1. Check your spam or junk folder
  2. Add "support@businessdirectories.online" to your safe senders list
  3. Make sure your email inbox is not full
  4. Verify you entered the correct email address during registration

If you still don't receive emails after these steps, please contact our support team for assistance.

How do I change my account information?

To update your account information:

  1. Log in to your account
  2. Go to your Dashboard
  3. Look for the "Business Profile" section
  4. Make your changes to phone, address, or other information
  5. Click "Update Profile" to save your changes

Note that some information, like your registered email address, may require verification if changed.

Search & Navigation

How do I find businesses in a specific category?

To find businesses in a specific category:

  1. Go to the Dashboard page
  2. Use the "Category" dropdown to select your desired category
  3. Click "Search" to view results

Alternatively, you can use the "Browse by Category" page to view all available categories and click on the one you're interested in.

What do the different search filters do?

Our directory offers several search filters to help you find exactly what you're looking for:

  • Search Box: Find businesses by name or keywords in their description
  • Category: Filter businesses by their primary category
  • Zip: Narrow results to businesses in a specific zip code area

You can use these filters independently or combine them for more targeted results.

How can I browse businesses alphabetically?

To browse businesses alphabetically:

  1. Click on "Browse by Letter" in the navigation menu
  2. Click on any letter (A-Z) or "0-9" for businesses starting with numbers
  3. View all businesses that start with your selected letter

This is a great way to discover businesses when you're not looking for anything specific.

Why do I see a "Daily Limit Reached" message?

The "Daily Limit Reached" message appears when you've viewed the maximum number of business details pages for the day (600). This limit helps prevent automated scraping and maintains service quality.

The limit automatically resets at midnight. If you need to access more business details for legitimate business purposes, please contact our support team.

Data & Exports

How do I export business listings to CSV?

To export business listings to CSV:

  1. Go to the Dashboard page
  2. Use the search filters to find the businesses you're interested in
  3. Click the "Export to CSV" button at the bottom of the search section
  4. Your browser will download the CSV file containing the current search results

Please note there is a monthly limit of 500 rows for exports. This feature is available for all verified users with active subscriptions.

What is the monthly export limit?

The standard monthly export limit is 500 rows per month. This limit:

  • Resets on the first day of each month
  • Applies to the total number of records exported, not the number of export operations
  • Helps maintain fair usage of our system

If you need higher export limits for legitimate business purposes, please contact our support team to discuss enterprise options.

What information is included in the CSV export?

The CSV export includes the following fields for each business:

  • Business Name
  • Category
  • Address
  • Phone Number
  • Website (if available)

Email addresses and proprietary data are not included in exports to protect business privacy.

Payment & Billing

What payment methods do you accept?

We currently accept the following payment methods:

  • Credit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal

All payments are processed securely through our payment providers. We never store your full credit card information on our servers.

How do I update my payment information?

To update your payment information:

  1. Log in to your account
  2. Go to your Dashboard
  3. Click on "Subscription" in the navigation
  4. Select "Payment Methods"
  5. Click "Update Payment Method"
  6. Enter your new payment details

Your existing subscription will automatically use the new payment method for future billing cycles.

How do I cancel my subscription?

To cancel your subscription:

  1. Log in to your account
  2. Go to your Dashboard
  3. Click on "Subscription" in the navigation
  4. Select "Cancel Subscription"
  5. Follow the prompts to confirm cancellation

Your subscription will remain active until the end of your current billing period. No refunds are provided for partial months. You can reactivate your subscription at any time.

Do you offer refunds?

Our refund policy is as follows:

  • We offer a 30-day money-back guarantee for new subscriptions
  • Refunds must be requested within 30 days of initial payment
  • No refunds are provided for partial months if cancelling mid-subscription
  • Refunds are processed back to the original payment method

For refund requests, please contact our support team with your account information and reason for the refund request.

Technical Support

What browsers are supported?

Our directory supports the following browsers:

  • Google Chrome (latest two versions)
  • Mozilla Firefox (latest two versions)
  • Microsoft Edge (latest two versions)
  • Safari (latest two versions)

For the best experience, we recommend using the latest version of Google Chrome or Mozilla Firefox with JavaScript enabled.

The site is loading slowly. What can I do?

If you're experiencing slow loading times, try these troubleshooting steps:

  1. Clear your browser cache and cookies
  2. Try using a different browser
  3. Check your internet connection speed
  4. Disable browser extensions that might be interfering
  5. Try accessing the site during off-peak hours

If problems persist after trying these steps, please contact our support team with details about your device, browser, and the specific pages that are loading slowly.

How do I report a bug or error?

To report a bug or error:

  1. Go to the Support Home page
  2. Click "Create New Ticket"
  3. Select "Website Error" as the category
  4. Provide a detailed description of the issue, including:
    • What you were trying to do
    • The exact error message (if any)
    • The page where the error occurred
    • Your browser and device information
  5. Include a screenshot if possible

Our technical team will investigate the issue and respond as soon as possible.

Is the website mobile-friendly?

Yes, our business directory is fully responsive and designed to work well on mobile devices, tablets, and desktop computers. You can access and use all features from any device with a modern web browser.

If you encounter any display issues on a particular device, please let us know through our support system so we can address it.